Browsing Master of Business Administration (MBA) by Subject "Customer satisfaction"
Now showing items 1-2 of 2
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Influence of alternate banking channels on customer satisfaction at Kenya Commercial Bank in Nairobi, Kenya
(Africa Nazarene University, 2022-01)The adoption of alternate banking channels (ABC) in the banking sector has had increasing impact on customer satisfaction through improved convenience, efficiency, flexibility, and speed of completing bank transactions. ... -
Influence of strategic posture on customer satisfaction within the service industry in Kenya: a case of Tropical Promoters Limited
(Africa Nazarene University, 2019-07)There are sporadic business environments, amplified customers attrition due to competition from substitutes and complementary products. Globally, competition is attributed to proliferation of technological advancements ...