| dc.description.abstract | The quality of Air Traffic Management services during On-the-Job Training periods is
crucial for ensuring safe and efficient air traffic operations. This study assessed the
effect of On-the-Job Training on Air Traffic Management service delivery to air traffic
in Kenyan airspace, focusing on establishing the influence of trainer experience, trainee
educational background, workload during On-the-Job Training, and error management
protocols on air traffic management safety performance in the Kenyan airspace. The
theoretical framework is grounded in Experiential Learning Theory, Constructivist
Learning Theory, and The 70:20:10 Learning Model. Quantitative techniques, including
structured surveys, was utilized to gather data. The studywas conducted at Nairobi Area
Control Center and Terminal Maneuvering Area, targeting 152 air traffic management
personnel involved in On-the-Job Training, comprising air traffic controllers, trainers,
and supervisors. Stratified random sampling was used to ensure representative
selection, with a sample size of 108 determined using the Krejcie and Morgan table.
Data collection involved structured questionnaires administered via Google Forms and
printed copies, with a two-week completion timeframe. A pilot study involving 10% of
the sample was conducted at Mombasa and Eldoret Terminal Maneuvering Area to
assess reliability and validity, utilizing the split-half method and Cronbach’s alpha, with
a threshold of 0.7 for reliability. Content validity was established through expert review
and the content validity index. Data analysis involved descriptive statistics, including
mean and standard deviation, alongside inferential statistics, with regression analysis
assessing the predictive strength of independent variables on air traffic management
service quality. Hypothesis testing at a 95% confidence level determined statistical
significance, ensuring a robust interpretation of relationships between variables. The
study found that trainer experience (β = 0.248, p = 0.002), trainee educational
background (β = 0.207, p = 0.045), workload management (β = 0.481, p = 0.000), and
error management protocols (β = 0.030, p = 0.032) all had significant positive effects
on ATM safety performance, with workload being the most impactful factor. Ethical
considerations, including informed consent and confidentiality, was strictly observed
throughout the research process. The study concludes that ATM safety performance
during OJT in Kenya is significantly influenced by trainer experience, trainee
educational background, workload management, and error management protocols, with
structured development, aligned curricula, phased workload strategies, and standardized
error systems proving essential. To enhance these outcomes, it recommends policy
reforms by KCAA, updated training curricula, dynamic workload tools, unified error
frameworks, stakeholder engagement, and further research into post-certification
performance and automation’s role in training. | en_US |