| dc.description.abstract | Knowledge management is a field with a lot of potential that can benefit individuals as well
as different types of organizations. Despite this fact, most organizations in Kenya have
focused on knowledge storage, but have not adopted sharing of the stored knowledge. This
study examined the adoption of mobile technology for knowledge management in
Mahashakti Kenya Limited, Athi River. The study was guided by the following objectives:
To assess the extent of adoption of mobile technology for knowledge management in
Mahashakti Kenya Limited, Athi River to determine mobile technology platforms used for
knowledge management in Mahashakti Kenya Limited, Athi River and to investigate the
factors affecting the adoption of mobile technology for knowledge management in
Mahashakti Kenya Limited, Athi River. The study was anchored on the Diffusion of
Innovation Theory. This study employed a descriptive survey design. The study collected
data from all the 52 employees at the Mahashakti Kenya Limited based on a census method.
The study utilized primary data which was collected using structured questionnaires, key
informant interviews and observations. Quantitative data was analyzed using descriptive,
correlation and regression statistics. Qualitative data on the other hand, was transcribed,
coded into themes and analyzed by use of content analysis. Quantitative data was presented
using charts and tables. The study found that mobile technology was used to share
information remotely in the company, share timely information and share different types
of information. In addition, mobile technology has been efficient in knowledge
management within the company. The study also found that the organization used short
message services for knowledge management, as well as multimedia messaging services,
websites, installable applications, phone calls, emails, WhatsApp, skype, zoom and flash
screens. The study further found that the presence of information technology infrastructure
and adoption of mobile technology by competitors affected the company’s strategy of
adopting the technology. However, employee and management attitude did not largely
affect the adoption of mobile technology in the company. The study concluded that the
extent of mobile technology adoption, mobile technology platforms and factors affecting
adoption of mobile technology positively influence knowledge management in Mahashakti
Kenya Limited. The study recommends integration of mobile technology to all departments
where it had not been integrated, as it has been found to be essential in knowledge
management in the company. The study also recommends adoption of other platforms such
as SharePoint and DotNet which can enable the company share information more and
widely across departments. The study finally recommends training of all employees on
mobile technology, to adopt the right attitude towards the technologies used for efficient
knowledge management. | en_US |
