Browsing Thesis by Subject "Quality management"
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Influence of total quality management (TQM) practices on competitive advantage of five star hotels in Nairobi county, Kenya.
(Africa Nazarene University, 2022-07)The study evaluated the influence of Total Quality Management (TQM) practices on competitive advantage of five-star hotels in the Nairobi County. The study was conducted during the during the COVID-19 pandemic era. The ...
