Browsing by Author "Wambura, Peter Mwita"

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Assessing the Effectiveness of Huduma Centres (one-stop-shops) in the Delivery of Public Services: The Case of Nairobi City County, Kenya

Wambura, Peter Mwita (Africa Nazarene University, 2017)

Globally, improving service delivery has received considerable focus with reforms being introduced in the public sector. This is being driven by a focus on increased demand for governments to seek ways of improving service ...