Browsing by Author "Obwatho, Simon Ph.D"
Now showing items 1-3 of 3
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Customer service management: An African perspective of theory, strategy, and practice
(Ubuntu Vibrant Press, 2025)This book presents a comprehensive examination of customer service management from an African perspective by integrating theory, strategic approaches, and practical applications. It explores the principles of customer ... -
Factors Affecting the Growth of Internationalization Among Universities in East Africa: Opportunities and Challenges in the Context of the Belt and Road Initiative. Hong Kong Review of Belt and Road Studies
(Hong Kong Review of Belt and Road Studies, 2025-12-24)This study investigates the factors influencing the growth of internationalization among universities in East Africa, specifically in Kenya, Uganda, Tanzania, Rwanda, and Burundi, within the strategic context of the Belt ... -
Structured supervision planning in master’s research: exploring institutional practices and stakeholder experiences in African universities.
(Mind Journal, 2025-12-15)This study examined the practices, experiences, and institutional support structures related to structured supervision planning within master’s degree programmes across selected African universities. Using a mixed-methods ...
