Influence of staff training and employee performance in non governmental organizations in Nairobi county: A case study of Kenya Red Cross Society

Abstract

Investment in human capital is viewed as a competitive practice that facilitates organizations to perform effectively using knowledgeable workers with appropriate skills and attitude. Even though, literature demonstrates that training can influence employee performance in organizations, there is insufficient evidence on the link between training and employee performance among non-governmental organizations, thus the need for further studies in these areas in Kenya to unfold the controversies in evidence. The main objective of this study was to determine the influence of training on employee performance in Kenya Red Cross Society (KRCS) in Nairobi County, Kenya. The specific objectives were determining the influence of training needs assessment, training process and training methods employee performance among non- governmental namely organizations in Nairobi County. This study adopted two theories human capital theory, and goal setting theory. Descriptive research design were used in this study. The target population was employees of KRCS. Stratified random sampling technique was used to select respondents of the study. The sample size comprised of all 52 staff. Structured questionnaire with open and closed ended questions were used to collect data. Validity of the research instrument was tested using the researchers’ supervisor and industry experts while reliability of the research instrument was tested using Cronbach Alpha formula where all variables had a coefficient above 0.7, thus were acceptable. Data was analysed using descriptive and inferential statistics. The analysed data were presented in form of tables and figures. The findings of this study were beneficial to policy makers, NGO managers, researchers, scholars and academicians. The study found that training influence the performance of employees. Specifically, the findings of the study established that the process of training influence employee performance. In addition, the findings of the study revealed that training methods influence employee performance. The study recommended that organization should do an audit of the needs that are required by the employees before engaging in an training methods. In addition, the organization can evaluate each employee need of training so that they can customize the trainings. On the process of training, it is recommended that organization should use both on- line and off-line training method so that they can enhance the skills, knowledge and experience of the employees. Finally, on training methods it is recommended that organizations performance. Evaluate the best methods that help employees in enhancing performamce.