Influence of banking innovations on financial performance of commercial banks in Nairobi County: a case of Kenya commercial bank

Abstract

The researcher aim was to ascertain what exactly affects the financial performance of Commercial banks in Kenya a case of Kenya Commercial Bank branches in Nairobi County. There are numerous elements that affect performance, this study focused on banking innovations that were thought to drive financial performance. The study was divided into three main common areas that had recently caught the attention of the banking industry namely internet banking agency banking and mobile banking that affect the financial performance of KCB bank Nairobi County. Nairobi County was chosen since it is the capital City and an epicenter of numerous commercial activities. The study’s specific objectives were to determine the influence of agency banking, mobile banking, Automated Teller Machines and debit and credit cards on financial performance of commercial banks in Kenya. The study employed a descriptive research design. The study had a target population of 294 respondents. The sample size was 169 staff of KCB bank spread across the branches in Nairobi County. Respondents were selected using purposive random sampling. Structured questionnaires was used to collect primary data from respondents while secondary data was obtained from KCB, CBK, NSE and annual financial reports from the KCB bank. Measures of central tendencies was used to describe the results and data presented using graphs charts and tables.The effect and influence of dependent and independent variable was depicted by use of multiple regression. From the findings, It can be concluded from the findings that agency banking positively impacts (increase) commissions fee based income and positively impacts (increase) interest fee based income. Internet banking positively impacts (increase) commissions fee based income and positive impact on interest based income. Internet service has contributed to expansion of the income generating potential of commercial banks. ATM system compensates for wrongful deductions and the ATM problems are settled to my satisfaction. ATM contact person is available for redress of problems and ATMs were easy to use for transactions. Debit & credit cards have had a positive effect of increasing commission fee based income and have influenced positively the increase of interest based income. Further study ought to be conducted on effectiveness of banking innovations on financial performance of other commercial banks since this was a case of KCB bank. This may provide more understanding on how the different banking innovations affect financial performance of the banks.