• Login
    View Item 
    •   ANU Repository Home
    • Thesis
    • Business School
    • Master of Business Administration (MBA)
    • View Item
    •   ANU Repository Home
    • Thesis
    • Business School
    • Master of Business Administration (MBA)
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Factors influencing competitive advantage within the courier industry in Kenya

    Thumbnail
    View/Open
    JOSEPHINE KANINI MUINDU.pdf (153.3Kb)
    Date
    2018-09
    Author
    Muindu, Josephine Kanini
    Type
    Thesis
    Language
    en
    Metadata
    Show full item record
    Abstract
    This study sought to establish factors influencing competitive advantage in Kenya’s courier industry. Four key factors ranging from firm’s strategy, firm’s leadership, firm’s resources and organizational culture on competitive advantage in Kenya’s courier industry were considered. The study utilized a cross-sectional descriptive research design using questionnaires. The research site for this study was in Nairobi city in Kenya. The target population was the operations managers of courier companies in Kenya which are estimated at 66. Since the target population was small, a census survey was adopted. The study relied on primary data which was collected by using a structured questionnaire. The questionnaire was self-administered by the researcher using a drop and pick method to the respondents. Once collected the questionnaires were coded and analyzed using the Statistical Package for Social Sciences (SPSS Version 24.0). Both descriptive and inferential statistics were used to analyze the questionnaire. Descriptive statistics mainly entailed frequencies, means and standard deviation while regression analysis was the main inferential statistic. Key study findings revealed that there exists a very strong relationship between the four independent variables (firm’s strategy, firm’s leadership, firm’s resources and organizational culture) and firm competitive advantage (r=0.824). The findings further revealed that the four independent variables combined can explain 67.9% of firm’s competitive advantage in the Kenyan courier industry. The study findings also revealed that the joint influence of firm’s strategy, leadership, firm’s resources and organizational culture is greater than the individual influence of the variables. However, firm’s strategy and firm’s resources had the greatest influence on a firm’s competitive advantage as explained by beta values of 0.357 and 0.327 respectively. Leadership and organizational culture followed at 0.342 and 0.316 respectively. Key recommendations for the study include: Organizations within the courier industry in Kenya, should implement firm strategies and other organizational management process that systematically defines direction, focuses energy and resource, assesses and adjusts the organization's direction in response to a changing environment; They should provide a platform for increasing organizational customer base, asset quality, and quality of service as well as production and increase in market share; and firms should adopt effective leadership, use effective resources and positive organizational culture as critical components for enhanced competitive advantage.
    URI
    http://hdl.handle.net/123456789/465
    Publisher
    Africa Nazarene University
    Subject
    Competitive advantage
    Competitive advantage--Courier industry
    Courier industry
    Courier industry--Kenya
    Collections
    • Master of Business Administration (MBA) [191]

    All Rights Reserved. Africa Nazarene University copyright © 2020 
    Contact Us | Send Feedback
     

     

    Advanced Search

    Browse

    All of ANU RepositoryCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

    My Account

    LoginRegister

    All Rights Reserved. Africa Nazarene University copyright © 2020 
    Contact Us | Send Feedback