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    Enhancing Moments of Truth to Amplify Users’ Perception of University Libraries in Kenya 

    Gichohi, Paul Maku; Wanjiru, Magdaline; Kama, Nancy; Gatimu, Winfred (Kenya Library Association, 2015)
    There is a weakness in the way university libraries manage various moments of the truth. The moments of truth in the libraries is defined by various stimuli during users’ visits to the library and interaction with services, ...

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    AuthorGatimu, Winfred (1)
    Gichohi, Paul Maku (1)
    Kama, Nancy (1)Wanjiru, Magdaline (1)SubjectLibrary customer care (1)Library image (1)Library impression (1)Moments of truth (1)
    Perception of librarian (1)
    Perception of library (1)
    User satisfaction (1)
    ... View MoreDate Issued2015 (1)Has File(s)Yes (1)

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