Browsing Master of Business Administration (MBA) by Author "Onyango, Susan Elssy Agollah"
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Effects of operational strategies on service delivery among commercial banks in Kenya: a case of NCBA Bank.
Onyango, Susan Elssy Agollah (Africa Nazarene University, 2022-05)In today’s dynamic environment, financial institutions are adopted technique of being competitive that is characterized by efficiency in service delivery aimed at quality and customer satisfaction. Banks have greatly strived ... -
Effects of operational strategies on service delivery among commercial banks in Kenya: a case of NCBA Bank.
Onyango, Susan Elssy Agollah (Africa Nazarene University, 2022-05)In today’s dynamic environment, financial institutions are adopted technique of being competitive that is characterized by efficiency in service delivery aimed at quality and customer satisfaction. Banks have greatly strived ...