Browsing Governance Peace and Conflict Studies by Author "Mukaria, Nkubitu Joel"
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Influence of ISO 9001:2008 Certification on Service Delivery Among Private Security Firms in Kenya
Mukaria, Nkubitu Joel (Africa Nazarene University, 2017)The International Organization for Standardization (ISO) standard, ISO 9001, is a quality management system for firms seeking to provide quality services and products, while meeting the customer and other stakeholder’s ...