Now showing items 1-5 of 5
Role of Knowledge Management Practices on service delivery of research institutes in Kenya: a case of Kenya Forestry Research Institute
(Africa Nazarene University, 2018-09)
Knowledge Management is now regarded as the most strategically significant asset with companies emphasizing on capabilities and intangible resources as competitive tools. This study aims at determining the role of knowledge ...
Effects of Communication in Service Delivery in the Airline Sector in Kenya: A Case Study of Airways
(Africa Nazarene University, 2014)
The purpose of the study is to examine the effects of communication in services delivery with particular reference to Kenya Airways. The specific objective of the study is to establish the impact of communication on employee ...
Factors influencing service delivery in Meru County: A case of IMenti South Sub-county
The delivery of service in county governments has been growing all over the country after decentralization of service from the National governments to the grass roots. The pattern seems to indicate that many County Governments ...
Influence of Third-Party Monitoring Strategies on the service delivery of Home-Grown School Feeding Programme. A case of Nassarawa Local Government Area, Kano State, Nigeria
(Africa Nazarene University, 2021-06)
This study was conducted to examine the third-party monitoring strategies influencing the service delivery of the home-grown school feeding programme in Nassarawa, Local Government Area of Kano State. The objectives of the ...
Effects of operational strategies on service delivery among commercial banks in Kenya: a case of NCBA Bank.
(Africa Nazarene University, 2022-05)
In today’s dynamic environment, financial institutions are adopted technique of being competitive that is characterized by efficiency in service delivery aimed at quality and customer satisfaction. Banks have greatly strived ...