Browsing Business School by Author "Mugambi, Susan Wanjiru"
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Influence of alternate banking channels on customer satisfaction at Kenya Commercial Bank in Nairobi, Kenya
Mugambi, Susan Wanjiru (Africa Nazarene University, 2022-01)The adoption of alternate banking channels (ABC) in the banking sector has had increasing impact on customer satisfaction through improved convenience, efficiency, flexibility, and speed of completing bank transactions. ...