Now showing items 1-2 of 2
Enhancing Moments of Truth to Amplify Users’ Perception of University Libraries in Kenya
(Kenya Library Association, 2015)
There is a weakness in the way university libraries manage various moments of the truth. The moments of truth in the libraries is defined by various stimuli during users’ visits to the library and interaction with services, ...
Academic Libraries as Epicenters for Knowledge Mapping and Management in Institutions of Higher Learning
(Intelligent Publishers Nairobi, 2018)
This paper aimed at instigating the role of academic Libraries in knowledge mapping and management in Institution of Higher Learning (IHLs). IHLs generate a wide range of information and act as centers of complex knowledge ...